Terms & Conditions

These Terms govern your use of the Studio Prime Radio website, live audio stream, listener accounts, online store and ticketing (together, the “Service”), operated by Studio Prime Radio ([registered name and registration number]), a business based in South Africa. They are governed by South African law, including the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA) and the Protection of Personal Information Act 4 of 2013 (POPIA). Nothing in these Terms limits any right you have that cannot lawfully be limited.

1. Acceptance

By using the Service you agree to these Terms and to our Privacy Policy and Cookie Policy. If you do not agree, please do not use the Service. If you use it on behalf of an organisation, you confirm you may bind that organisation.

2. The Service

Studio Prime Radio streams electronic music 24/7, with shows, DJ profiles, a schedule, podcasts, an “Off The Mic” section, a merch and digital-music store, and event tickets. We may change, suspend or discontinue any part of the Service, and we do not warrant that streaming will be uninterrupted or error-free.

3. Your account

You need an account to buy merch, digital music or tickets. You must give accurate details, keep your password secure, and you are responsible for activity under your account. Tell us promptly at info@studioprime.co.za if you suspect unauthorised use. We may suspend or close an account that breaches these Terms or is used unlawfully.

4. Acceptable use

You may not use the Service unlawfully; interfere with or overload it; attempt to gain unauthorised access; scrape, rebroadcast, record or redistribute the stream or any content except as expressly allowed; or post unlawful, infringing or abusive material through the contact form or messaging.

5. Intellectual property

All content on the Service – audio, mixes, artwork, logos, text and design – belongs to Studio Prime Radio or its licensors and is protected by the Copyright Act 98 of 1978 and international law. You get a personal, non-transferable, revocable licence to access the Service for private, non-commercial listening. Recording or redistributing streams or shows without written permission is prohibited.

6. Demo & content submissions

If you submit a demo, mix or other material, you confirm you own it or hold all necessary rights and licences, and you grant Studio Prime Radio a non-exclusive, royalty-free licence to broadcast and promote it across our platforms. You can ask us to stop using a submission at any time by emailing info@studioprime.co.za. We are not obliged to broadcast anything submitted and do not pay for submissions unless agreed in writing.

7. Store – merch

• Prices are in South African Rand and include VAT where applicable. Delivery is charged as shown at checkout. We may correct obvious pricing errors before dispatch.
• A contract of sale forms only once we accept your order and payment is confirmed by PayFast. We may decline or cancel an order (for example if an item is out of stock) and will refund you in that case.
• Physical goods are delivered to the address you provide. Delivery times are estimates.
• Your CPA rights apply, including the right to return goods that are defective, unsafe or not as described for a refund, repair or replacement, and the ECTA cooling-off right to cancel certain online purchases within 7 days of delivery (you pay the cost of returning the goods). Cooling-off does not apply to items made to order or to digital downloads once the download has started. To start a return, email info@studioprime.co.za.

8. Store – digital music

Digital tracks are licensed to you for personal, non-commercial listening only. You may not resell, share, broadcast or upload them. After payment is confirmed the download is unlocked in your profile through a private link. Because a digital download cannot be returned once delivered, there is no cooling-off period once the download has started – but if a file is faulty or will not download, contact us and we will fix it or refund you.

9. Rush Tickets & events

Tickets are sold subject to availability and to the terms of the specific event. Unless the event listing or the law says otherwise, tickets are non-refundable and non-transferable. If an event is cancelled or materially changed by the organiser, we will follow the organiser’s refund arrangements and your CPA rights.

10. Payments

Payments are processed by PayFast on their secure platform. We do not receive or store your card details. Your payment is also subject to PayFast’s terms.

11. Third-party links

The Service links to third-party sites (for example social media and streaming platforms). We are not responsible for their content or practices; your use of them is at your own risk and subject to their terms.

12. Disclaimers & liability

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, Studio Prime Radio is not liable for indirect or consequential loss, or for loss caused by matters beyond our reasonable control. Nothing here excludes liability that cannot be excluded under South African law, including under the CPA. Where our liability cannot lawfully be excluded but can be limited, it is limited to the amount you paid us in the 12 months before the claim.

13. Privacy

We handle personal information in line with POPIA and our Privacy Policy, which also explains how to request access to information under PAIA and how to contact our Information Officer.

14. Changes to these Terms

We may update these Terms from time to time. The “last updated” date above shows the current version. Material changes will be highlighted; continued use after a change means you accept it.

15. Governing law & disputes

These Terms are governed by the law of the Republic of South Africa, and the South African courts have jurisdiction. Please contact us first at info@studioprime.co.za so we can try to resolve any dispute. If any part of these Terms is found unenforceable, the rest stays in force.